• Privacy Policy

Privacy Policy

Last updated: April 26, 2019

This Privacy Policy (the “Policy”) lets you (“you” or “User”) know how Tigerflo Global Payments, Inc. ("we" or "us" or “Company”) collects, processes, retains and shares information provided to us for use on the Company website https://tigerflo.com (collectively the "Platform"). The Platform allows you to use the Services described in our Terms, located here. The Company is committed to respecting the privacy rights of Users, customers and other visitors. This Policy covers your choices regarding the sharing of your information on the Platform and while using the Services offered by the Company.

Personal Information

In operating the Platform, you will be required to affirmatively accept our Terms. Additionally, you will need to register for an account with The Currency Cloud Limited, The Currency Cloud, Inc., or Community Federal Savings Bank or a combination of such parties (collectively, the “CurrencyCloud Group”) to utilize the Services. When opening an account, the CurrencyCloud Group will collect personal information from you, such as the User’s full legal name, registered office, principal place of business address, tax identification number and details of the User’s officers, equity holders and beneficial owners if the User is a corporate entity and other information that may be used to personally identify you (collectively “Personal Information”). The CurrencyCloud Group may also use third party services to verify information about a User. By opening an account with the CurrencyCloud Group, you expressly consent to having your personal data disclosed to the CurrencyCloud Group by the Company and represent that you are fully aware and agree that the Services shall be provided by the CurrencyCloud Group. You may also provide us with Personal Information as we provide support services to you during communications we may have with you telephonically or in writing, including electronically.

As described below, Personal Information does not include any anonymized aggregated data that is collected for analysis and reporting purposes.

We will use your Personal Information to provide the Services to you according to this Policy and the Terms of Use and will not share your Personal Information except as provided for in this Policy.

In some situations, the Company may need to request additional information from you in order to assist you with a transaction. We may also collect additional information from you when you contact us for customer service issues or when responding to Company surveys.

Purposes of collecting Personal Information

We use the Personal Information you provide for the specific purposes of:

  • Fulfilling requests for providing you with customer support;
  • Assisting you with tracking, processing, confirming and completing transactions;
  • Monitoring for prohibited or illegal activities on the Platform in violation of our Terms;
  • Delivering transaction notices to you such as offset notices as described in our Terms;
  • Offering new services;
  • Improving the effectiveness of the Platform, the Services, and our marketing efforts;
  • Conducting research and analysis; and
  • Sending marketing communications.

You may choose to not provide us with Personal Information or any requested additional information, understanding that your ability to use the Platform and the Services may be impacted if you do not provide the minimum information necessary to allow us to provide support services or assist you with a transaction.

If you provide us Personal Information about others, or if others give us your Personal Information, we may store that data and will only use that Personal Information for the specific purpose of delivering support services to you. An example is when a User has difficulty with a transaction on the CurrencyCloud Group platform that cannot be resolved immediately and the Company needs to retain its notes regarding an open ticket for the transaction until the issue is resolved.

Usage and Other Information

When you use our Services, we collect usage data and other information regarding your communications, transaction history and interactions with the Platform and other users using cookies (see the “Cookies” section in our Terms) or other similar technology.

The Platform is supported by a network of computers, cloud-based servers and other infrastructure and information technology including but not limited to third-party service providers. Your Personal Information held by the Company is processed within and outside the United States. Your Personal Information held by the CurrencyCloud Group is held pursuant to the terms of use of the applicable members of the CurrencyCloud Group. By using the Platform and Services you consent to your Personal Information possibly being transferred and processed outside of the United States, even to countries that have different data protection rules and requirements than your country of residence, subject to the transfer restrictions set forth in the General Data Protection Regulation (“GDPR”) specifically limiting transfers to countries identified on the Official Journal of the European Union website as having adequate levels of data protection policies.

Log Data

We collect information that your device sends whenever you visit the Platform (“Log Data”). This Log Data may include information such as your device's Internet Protocol (“IP”) address, details about how you used the Platform, the time and date of your visit, your location, the time spent on the Platform and other statistics. The Log Data is retained by the Company for a period of one (1) month from the date it is collected.

Your Elections

We may communicate with you through multiple channels about your transactions on the Platform and to keep you up-to-date on promotions, offers, customer experience content and new products or services. We may also use the information you provide to send you marketing communications.

Once you provide your Personal Information, we may contact you through e-mail or text messages, if you choose to provide your mobile telephone number. We may continue to communicate with you through the channels you have selected until you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in during your account setup process or upon a customer using the guest checkout feature.

At any time, you may elect to (a) stop receiving marketing communications, or (b) update or delete your account and any Personal Information details.

Uses of Information

We use information about you to provide support to you regarding your transactions on the CurrencyCloud Group sites and for other business purposes described in the Personal Information section of this Policy.

We do not sell, rent or trade your individual Personal Information to third parties without your consent. We may, however, share, sell or rent aggregated data with third parties for analysis and research purposes. This aggregated data would only consist of anonymized data.

Your Personal Information may be shared with current or future affiliates or subsidiaries of the Company.

In limited circumstances, we may need to share your Personal Information with third parties that perform services on our behalf, such as the CurrencyCloud Group, to complete a transaction.

From time to time, we may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share Personal Information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer Personal Information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Your Personal Information is retained as long as you are continuing to use the Platform and the Services. If you decide to close your account, the Company will continue to store and share your Personal Information as described in this Policy unless you provide a written request to support@tigerflo.com to have your Personal Information deleted, understanding that the Company shall retain copies of support communications for the Company’s record keeping purposes.

Third Party Websites

At times we may partner with a third party (such as the CurrencyCloud Group) to create a site that may look as if you are on a Company page. These sites may be co-branded or may have the look and feel of being on the Platform. However, the information collected on these pages may not be covered under our Policy. It is your responsibility to review the privacy policies of those websites to confirm that you understand and agree with their policies.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, information with respect to the types of Personal Information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

To request a copy of the information disclosure provided by the Company pursuant to Section 1798.83 of the California Civil Code, please contact support@tigerflo.com.

European Union’s General Data Protection Regulation

Residents of the European Union have the right under the GDPR to request from a business, with whom the European Union resident has an established business relationship, information with respect to the types of Personal Information the business collects and processes. Further, such residents of the European Union may also request a portable copy of such resident’s Personal Information collected by the business and may also request changes to any incorrect Personal Information collected. Such residents may also restrict a business’s processing activities and sharing of Personal Information with third-parties and may request that such resident’s Personal Information be deleted altogether.

To request such information from the Company pursuant to the GDPR, please contact support@tigerflo.com.

Security of Your Personal Information

We use reasonable security measures, including but not limited to physical, electronic, and procedural safeguards, to protect the confidentiality of Personal Information under our control and appropriately limit access to Personal Information.

The Platform has security measures in place to prevent the loss, misuse, disclosure and alteration of the Personal Information that we obtain from you, but we make no assurances to you or to any third party about our ability to prevent any such loss or misuse arising out of any such loss, misuse, disclosure or alteration.

We also avoid storing your user passwords; any password you may have will be stored on The CurrecnyCloud Group’s servers. While we use the security measures described above along with others, we cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

If we become aware of a security breach involving your Personal Information, we may need to notify you electronically of such breach, in addition to posting information about the breach on the Platform or Company website. By using the Platform and Services, you agree to receive such communications. Please contact us as support@tigerflo.com if you would like to withdraw your consent to receiving such communications or to request a free written notice of a security breach from the Company, upon providing us with a mailing address, as applicable.

Privacy Policy Changes

As we continue to improve the Platform and Services, products and the features we provide, this Policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review. If we change our information practices or this Policy in such a way that your Personal Information may be used or shared in a manner not described in the Policy at the time you provided it, we will give you the opportunity to opt-out of having your Personal Information used or shared in that new manner.

How To Contact Us

If you have questions about our Privacy Policy, please contact us at:

Tigerflo Global Payments, Inc.
support@tigerflo.com